Account Balance

Questions related to the balance of Account(s)

What steps can I take if my account balance isn't showing after a successful deposit?

You can Import Private Assets using deposit transaction hashes. If you forget the transaction hash, you can locate it in your MetaMask activity history or via Mystiko Explorer.

How can I resolve a balance that's been confirmed but not spendable for an extended period?

A confirmed but not spendable balance typically suggests that a deposit has yet to be rolled up. Generally, deposits are rolled up within an hour. To verify the status of your transaction, visit the Mystiko Explorer and search for your deposit's transaction hash:

1. The status of the deposit transaction should read SUCCEEDED rather than QUEUED.

2. If your deposit is still awaiting processing, it will be rolled up once the system aggregates it with other transactions. This can take longer during periods of low transaction volume, as the system may delay to batch a larger number of transactions together.

If your deposit has been rolled but your balance in the Camo Web Wallet still shows confirmed not spendable, click the sync icon located on the right side of your Mystiko Address. Once it is done, you asset status should be updated.

If the balance is still not showing as spendable, try Import Private Assets with the deposit/transfer transaction hash.

Why does my account display fewer tokens than I deposited, and how can I fix this?

You can Import Private Assets using deposit transaction hashes. If you forget the transaction hash, you can locate it in your MetaMask activity history or via Mystiko Explorer.

Can you explain what an Asset Scanner is and why it utilizes significant CPU resources?

Given Mystiko's commitment to privacy, only the asset owner, who possesses the private key, can decrypt the encrypted commitment data from deposits or transfers. As a result, Camo Wallet must retrieve all commitment data of a contract to the local browser and attempt to scan (decrypt) each encrypted commitment to determine if the committed assets belong to you. The task of scanning and decrypting hundreds of thousands of commitment data demands substantial CPU resources. Additionally, the efficiency of the JavaScript runtime is notably lower compared to native runtime environments. Consequently, the scanning process may take some time to complete, requiring patience.

What is a Mystiko Address, and is it possible for third-party explorers like Etherscan to trace it?

A Mystiko Address comprises two asymmetric public keys, exclusively utilized off-chain. These keys are employed to create zero-knowledge commitments and encrypt associated data. The commitment data uploaded to contracts omits any portion of these public keys, ensuring that a Mystiko Address remains untraceable by third-party explorers.