Camo Web Wallet FAQ

General

• Does Camo Web Wallet collect sensitive data, or store private keys or mnemonic phrases on a centralized server?
• Is it safe to clear my browser cache or delete browser data without losing my assets?
• Why don't my assets and transaction history appear after clearing browser cache or re-importing my wallet?
• Which browsers and environments are best suited for the Camo Web Wallet?
• What are the hardware requirements for running the Camo Web Wallet efficiently?
• What does the 'Not Supported' message mean, and how can I resolve it?
• What steps should I take upon seeing the 'Failed to execute transaction on IDBDatabase' error?
• What should I do if I encounter the 'Failed to initialize Camo Wallet' error message?

Account Balance

• What steps can I take if my account balance isn't showing after a successful deposit?
• How can I resolve a balance that's been confirmed but not spendable for an extended period?
• Why does my account display fewer tokens than I deposited, and how can I fix this?
• Can you explain what an Asset Scanner is and why it utilizes significant CPU resources?
• What is a Mystiko Address, and is it possible for third-party explorers like Etherscan to trace it?

Deposits

• What should I do if my deposit status remains 'QUEUED' for a prolonged time?

• How do I address a 'FAILED' deposit status if the tokens were transferred to the Mystiko contract?

• What steps should I take if my deposit fails due to 'execution reverted'?

• How can I resolve a deposit failure caused by 'insufficient balance'?

• What can be done if my deposit transaction is stuck at 'Submitting Asset Approving Transaction' or 'Submitting Deposit Transaction'?

• What can I do if my MetaMask deposit transaction hasn't been confirmed after several hours?

• How is the rollup fee calculated for deposits?

Transfers/Withdrawals

• What should I do if I can't find any options in the transfer/withdrawal forms?
• Why can I only transfer or withdraw a certain amount of tokens when I have a larger balance?
• What can be done if my withdrawal transaction is stuck at 'Submitting Withdraw Transaction'?
• What should I do if I haven't received tokens at the specified address despite a 'SUCCEEDED' transaction status?
• How can I resolve a pending MetaMask transaction for a transfer/withdrawal that's been waiting for confirmation for hours?
• What is a Gas Relayer, and what are the benefits and costs associated with using it?

Synchronization

• Why is synchronization necessary for Camo Wallet, and how can I expedite the process?
• How can I check if the Camo Web Wallet is nearly synchronized with the latest chain height?
• #what-differentiates-full-sync-from-light-sync-and-what-is-full-sync
• Why doesn't my asset balance show after clearing synced data?
• Will Camo Web Wallet synchronization continue if I close the browser tab?
• What should I do if synchronization crashes my browser?